We’re looking for a hands-on Account Manager to own day-to-day customer relationships and outcomes. You’ll be the primary point of contact for a portfolio of accounts—resolving issues, coordinating internal teams, and identifying expansion opportunities while supporting onboarding, retention, and account performance reporting.
Ritten is building the next generation of Electronic Health Records (EHR) and practice management tools for
Behavioral Health providers. We empower clinicians and admin teams with intuitive software that simplifies care
delivery, improves outcomes, and supports sustainable growth. Backed by top-tier investors, we’re scaling quickly
and on a mission to transform behavioral health.
This is a full-time position for an Account Manager. The Account Manager will oversee client relationships, ensure
satisfaction, and act as the primary point of contact for assigned accounts. Responsibilities include managing and
resolving client inquiries, collaborating with internal teams to deliver solutions, identifying opportunities for product
growth, and maintaining a strong understanding of Ritten's products and services to provide tailored
recommendations. Timely reporting and updates on account performance, as well as supporting customer
onboarding and retention, are key aspects of this role.
• 1-2 years in a similar role (ie CSM, Consulting, Analyst)
• Strong communication, interpersonal, and relationship management skills
• Ability to analyze and interpret client data and create strategies to drive performance
• Solid organizational, multitasking, and time management skills
• Customer-centric approach with problem-solving abilities and attention to detail
• An understanding of the behavioral health or healthcare industry is a plus
• Ability to work independently in a hybrid or remote environment
We have an expectation of ~1–2 days per week in-office in New York City, Philadelphia, or Denver.